FAQ Answering Engine
- Handles repetitive resident questions with consistent responses.
- Routes users to service pages, forms, and department contacts.
- Supports conversational guidance for common workflows.
AI Assistant Platform
AI Assistant for Government Services
Answer resident questions, guide services, and automate workflows across websites, documents, and operational systems.
AI AssistantGovernment ChatbotsResident SupportWorkflow Routing
Live demo preview
PV
Palo Verde Assistant
Air Quality Alert
AQI advisory active until 7:00 PM. Sensitive groups should limit outdoor exertion.
Hi, I can help with city services. What do you need today?
How do I report a pothole on Oak Street?
Start a Report Issue request and include: • Nearest address + cross street • Lane direction or travel side • Photo if it is safe to take Urgent roadway hazards are prioritized first. You'll receive a confirmation number and status updates.
Citations
- apps/demo/src/pages/demo/ThreeOneOne.tsx:111
- apps/demo/src/pages/demo/ThreeOneOne.tsx:187
AI AssistantCIVIQ GUIDEProblem
AI Assistant for Government Services
A city-ready AI assistant that answers resident questions, routes service requests, and provides source-backed responses across departments.
Problem
Deliver city-ready AI assistance with source-grounded answers, multilingual support, and service routing from one unified resident interaction layer.
Solution
- Resident Q&A with policy-grounded responses
- Intent routing into department service workflows
- Multilingual support across city service channels
Call to Action
Live Assistant Preview
ProofLive demo preview
PV
Palo Verde Assistant
Air Quality Alert
AQI advisory active until 7:00 PM. Sensitive groups should limit outdoor exertion.
Hi, I can help with city services. What do you need today?
How do I report a pothole on Oak Street?
Start a Report Issue request and include: • Nearest address + cross street • Lane direction or travel side • Photo if it is safe to take Urgent roadway hazards are prioritized first. You'll receive a confirmation number and status updates.
Citations
- apps/demo/src/pages/demo/ThreeOneOne.tsx:111
- apps/demo/src/pages/demo/ThreeOneOne.tsx:187
Feature Highlights
6 Core Assistant Capabilities
- Website chatbot and full-page assistant deployment options
- Document and policy ingestion with source citation controls
- Confidence-based escalation to staff for sensitive requests
- Multilingual support configuration for resident service channels
- Role-based admin controls for prompts, content, and routing
- Analytics for top intents, deflection patterns, and service demand
Capabilities
Capability depth from answer engine to admin controls
Below the live assistant showcase is the detailed capability inventory teams use to evaluate knowledge quality, governance controls, resident UX, and operational readiness.
Document Ingestion
- Indexes PDFs, ordinances, policies, and public notices.
- Supports uploaded knowledge sets and website source ingestion.
- Keeps structured context available for response generation.
Citations & Transparency
- Returns source references with answer responses.
- Enables staff review of response provenance.
- Improves public trust through source-grounded answers.
Multilingual & Accessibility
- Supports multilingual resident interaction.
- Aligns with accessible content delivery patterns.
- Maintains clear language and public-service readability.
Admin Controls
- Role-based administration and permissioned settings.
- Moderation controls and content governance workflows.
- Knowledge base ownership and change oversight.
Analytics & Workflow Integration
- Tracks top questions, trends, and content gaps.
- Escalates low-confidence interactions to human teams.
- Supports API integrations for operational systems.
Assistant Capability Snapshot
Example interaction layout showing service-question handling, form guidance patterns, and citation-style response formatting.
Chatbot Features
Full capability inventory for assistant operations, knowledge quality, trust, handoff, identity, UX, and administration.
Rollout
Plan deployment, governance, and pricing in one workflow
Once the use cases are clear, teams usually want the rest of the decision path in one place: how to get started, what rollout looks like, and how pricing scales by scope.
Book a Demo
Walk through use cases, governance controls, and rollout sequence with your team.
Schedule DemoRequest Proposal
Receive a rollout proposal aligned to your departments, interaction volume, and integration requirements.
Contact TeamJoin Updates
Get product update notices, deployment guidance, and launch announcements.
Join WaitlistOnboarding Process
Step 1
Book a Discovery Session
Share priority services, resident support pain points, and department ownership for rollout planning.
Step 2
Ingest Approved Sources
Connect your website pages, forms, PDFs, policies, and service documents into the assistant knowledge base.
Step 3
Pilot + QA Validation
Run controlled pilot questions, validate citations, and tune response guardrails before wider launch.
Step 4
Launch + Optimize
Go live with analytics tracking, escalation workflows, and ongoing monthly optimization support.
Launch Readiness Checklist
- Designate a department owner for assistant governance.
- Identify top 25-50 resident questions to validate at pilot launch.
- Confirm escalation path for sensitive or low-confidence responses.
- Review multilingual requirements and accessibility expectations.
Security & Governance Controls
- Role-based admin access and moderation permissions
- Citation-backed responses grounded in approved sources
- Audit logs for policy changes and escalation actions
- Configurable guardrails for sensitive public-service topics
Pricing
Silver, Gold, Platinum Plans
Planning-level assistant pricing for pilot, rollout, and scaled program deployment. Final pricing is set after scope review, model selection, and department rollout goals.
Silver
Monthly pricing available after scope review (placeholder)
Core Assistant Model (fast-response tier)
Up to 15,000 resident interactions/mo
- Source-grounded FAQ answers with citations
- Website + PDF ingestion for core service pages
- English + one additional language profile
- Monthly analytics summary and basic governance controls
Gold
Monthly pricing available after scope review (placeholder)
Balanced Model Mix (speed + deeper reasoning)
Up to 60,000 resident interactions/mo
- Everything in Silver
- Expanded ingestion across departments, forms, and policies
- Escalation workflows for low-confidence and sensitive topics
- Weekly analytics dashboard, trend tracking, and QA review cadence
Platinum
Monthly pricing available after scope review (placeholder)
Advanced Reasoning Model + managed optimization
120,000+ interactions/mo (custom)
- Everything in Gold
- Advanced guardrails and department-level response governance
- API/integration support for portals and service systems
- Dedicated optimization support and executive reporting
Optional Add-on Modules
Multilingual Expansion
Broaden resident accessibility with language coverage and translation workflows.
Service Workflow Integrations
Connect permitting, payments, 311 systems, and staff ticketing endpoints.
Knowledge Governance
Add document lifecycle controls and source-level approval processes.
Security + Oversight
Enable expanded role controls, policy guardrails, and operational audit visibility.
What Determines Final Pricing
Final pricing depends on interaction volume, number of departments, required integrations, moderation requirements, and implementation timeline.
Smaller municipalities can start with pilot scope and expand after validated usage benchmarks.
Rollout FAQ
Can we customize tone and response behavior?
Yes. Response style, escalation thresholds, and policy constraints are configurable per agency requirements.
How quickly can we launch?
Most teams launch a pilot in weeks, then scale by department after validation and governance review.
What support is included after launch?
Post-launch support includes analytics review, tuning recommendations, and workflow optimization check-ins.
Final CTA
Start Your AI Assistant Rollout Review
ProblemProofCall to Action
CivIQ helps government teams launch source-grounded AI assistants with governance controls, service routing, and ongoing optimization across resident support channels.