Input Assumptions
Adjust call volume, labor assumptions, traffic, and platform costs.
Total phone calls or service inquiries your team handles each month.
Estimated fully loaded cost to handle one call, including tools and overhead.
Estimated percent of routine calls your chatbot can resolve without agent escalation.
Average time your team spends handling each call from start to finish.
Number of support agents or call center staff assigned to repetitive inquiries.
Average hourly pay for support staff handling inquiries.
Estimated monthly website visitors who could use self-service chatbot support.
Estimated share of website visitors likely to use the chatbot.
Optional implementation or onboarding cost paid once during rollout.
Optional recurring software/platform subscription cost for chatbot operations.