Resource

SIGNALS

Unified signals view with chatbot analytics, website health, API reliability, and compliance posture in one public command surface.

Back To Resources Open Command Docs

Group

KPIs

Executive KPIs for platform performance, service outcomes, and delivery posture.

+0.06%

API Availability

99.98%

-114ms

P95 Latency

812ms

-12

Open Compliance Issues

+2.7%

AI Answer Quality

91.4%

-3

Critical Alerts

-7m

Mean Time To Resolve

19m

Group

AI / Conversation Observability

Conversation quality, retrieval signals, policy guardrails, and assistant operations health.

Conversation Analytics

Full chatbot metrics set: usage, quality, retrieval, feedback, and failures.

Demo metrics preview

Total Conversations

Today120

Week840

Month3,600

Active Users

Now7

DAU72

WAU294

MAU900

Returning42%

New58%

Messages Sent

User3,960

Assistant4,140

Total8,100

Engagement

Avg conversation length6.4 msgs

Avg session duration5.8 min

Avg Response Latency

P95929 ms

Serieschat_router_latency

Conversation Success

Resolved12

Abandoned431

Success rate2.7%

Device Breakdown

Mobile58%

Desktop39%

Other3%

Peak Usage Times

9-11am210

12-2pm260

3-5pm190

Top Entry Pages

/report-issue312

/payments248

/utilities210

/contact185

Model Usage

gpt-4.1740

gpt-4.1-mini420

gpt-4o-mini210

Tokens & Cost

Input tokens1,872,000

Output tokens2,304,000

Cost per convo$0.04

Total$144.00

Quality & Retrieval

Fallback / hallucination4.2%

Confidence score0.92

Missing knowledge50 (3.4%)

Retrieval success95.8%

Tool Call Frequency

search420

summarize240

form_fill110

AI Admin Command Center

Est. 30-day window

Executive KPIs

Deflected

98%

Hours Saved

275

After-Hours

100%

Cost / Interaction

AI $0.45 vs Call $6.25

-93% vs call center

Quality & Guardrails

Escalations

3.5% of questions

Refusals

113

4.04% of questions

Flagged Answers

0.04% of questions

Top Policy Trigger

185

answer mismatched question type

Top Policy Trigger Reasons

answer mismatched question type185
numeric sensitive policy103
legal or dispute98

Group

Platform Observability

Website reliability, API health, latency, traffic mix, and infrastructure dependencies.

Website Health + Reliability

Site traffic, latency, runtime errors, lambda dependencies, and OpenSearch posture.

Last refresh: Mar 8, 2026 13:09 UTC

Site Hits (Invocations)

Current window18,204

Window60 minutes

Resident Questions

30 days3,412

Daily avg114

Router Errors

Count28

Error rate0.15%

Degraded Downstream

Lambda functions1

OpenSearchhealthy

Top Runtime Errors

timeout11

upstream_5039

vector_query_fail6

OpenSearch Health

Clustergreen

Nodes3

Active shards62

Unassigned0

Latency Over Time

12 points • min 493ms • max 644ms

Traffic Mix

Payments32%
Permits24%
Utilities19%
311 Requests15%
Other10%

Downstream Lambda Status

chat-router
State: Active • Update: Successful
healthy
knowledge-fetch
State: Active • Update: Successful
healthy
site-extraction-runner
State: Active • Update: InProgress
warming new index segment
wcag-scan-executor
State: Active • Update: Successful
healthy

API Up / Down Board

API	Status	Uptime	P95	Err%
Chat Router API	up	99.99%	734ms	0.12%
Knowledge API	up	99.97%	641ms	0.09%
News Feed API	degraded	99.88%	1.38s	0.71%
Compliance API	up	99.96%	882ms	0.21%
Dispatch API	up	99.95%	947ms	0.31%

Channel Health (API Section)

Live health layout from Signals: chat router, downstream lambdas, and OpenSearch.

Chat Router

Avg latency: 929 ms

Error rate: 0.15%

18,204 invocations / 28 errors (last 60m)

12 points • min 493 ms • max 644 ms

Downstream Lambdas

chat-router

State: Active • Update: Successful

healthy

knowledge-fetch

State: Active • Update: Successful

healthy

site-extraction-runner

State: Active • Update: InProgress

warming new index segment

wcag-scan-executor

State: Active • Update: Successful

healthy

OpenSearch

Cluster status: green

Nodes: 3

Active shards: 62

Unassigned shards: 0

API Endpoint Health Snapshot

Endpoint status rollup per configured API base.

Endpoint	Status	Latency	Last Check
GET /admin/assistant-status	healthy	214 ms	09:12
GET /admin/channel-health	healthy	241 ms	09:12
GET /admin/chat-analytics	degraded	876 ms	09:11
POST /admin/accessibility/scan	healthy	312 ms	09:10
POST /public/pdf-accessibility-upload	healthy	228 ms	09:10
POST /public/pdf-accessibility-check	healthy	344 ms	09:09
POST /public/pdf-accessibility-unlock	healthy	262 ms	09:09
GET /admin/knowledge-freshness	healthy	193 ms	09:10

Last refreshed: Mar 8, 2026 13:09 UTC

Group

Alarms

Alerting rules, severity states, and recent incident activity.

Alarm Center

Alarm sets mirrored from Signals alert groups for incident and quality monitoring.

Active alarms: 1Monitoring: 1Resolved today: 1

Alarm Rules

Critical Alarms

criticalactive

Chat router error rate > 2.5% for 10m

Last triggered: Mar 8, 2026 09:11 UTC • Owner: SRE on-call

Quality Regressions

highmonitoring

Confidence score < 0.82 or fallback > 6%

Last triggered: Mar 8, 2026 08:43 UTC • Owner: AI operations

Daily Summary

mediumresolved

Scheduled daily digest of unresolved incidents

Last triggered: Mar 8, 2026 00:05 UTC • Owner: Ops reporting

Recent Alarm Activity

09:11
Critical alarm opened
Error budget burn crossed threshold in /chat.
09:18
Escalation routed
Assigned to SRE on-call with incident bridge link.
09:34
Mitigation applied
Read-only fallback enabled while dependency recovered.
09:47
Quality monitor stable
Fallback and confidence metrics returned to baseline.

Group

Compliance Observability

WCAG 2.1 AA posture, remediation workflow, and governance reporting.

PDF Scan Operations

Document scan throughput, remediated draft delivery, and recent scanned-PDF jobs.

Open PDF Scanner

PDFs Scanned This Week

148

Public forms, notices, and permit packets processed through the document scanner.

Average Post-Fix Score

Average accessibility score after automated remediation and export normalization.

Auto-Fixed Findings

238

Language tags, metadata, export settings, and document structure fixes applied automatically.

Manual Review Backlog

Scans still waiting on heading, reading-order, or semantic review by compliance ops.

Scan Pipeline Health

Upload Success Rate

99.4%

Signed upload handoff success across the last 30 days of public document intake.

Median Processing Time

44s

Median time from upload to preview report availability.

Unlock Conversion

68%

Share of completed scans that convert into full report + remediated PDF unlocks.

Remediated Drafts Delivered

112

Download packages generated for records, planning, building, and utilities teams.

Public Scanner Flow

Upload, preview, unlock, and remediated draft delivery all map into the same document operations surface shown here.

Recent PDF Scan Jobs

Last 4 jobs

palo_verde_residential_application.pdf

Permits • 1 page • 2.5 KB

Completed

Score

Issues

Auto-Fixed

Manual Review

Preview, full report, and remediated draft generated successfully.

Mar 19, 2026 16:14 UTC

palo_verde_electrical_permit.pdf

Utilities • 1 page • 3.7 KB

Completed

Score

Issues

Auto-Fixed

Manual Review

Tagged export profile applied before draft delivery to department reviewers.

Mar 19, 2026 15:42 UTC

palo_verde_variance_application.pdf

Planning • 1 page • 3.3 KB

Needs Review

Score

Issues

Auto-Fixed

Manual Review

Heading structure and logical reading order still require manual remediation.

Mar 19, 2026 15:09 UTC

palo_verde_special_inspection_statement.pdf

Building • 1 page • 3.8 KB

Running

Score

Processing

Issues

Auto-Fixed

Manual Review

OCR, tag structure analysis, and remediation draft generation in progress.

Mar 19, 2026 16:18 UTC

Document	Status	Score	Issues	Auto-Fixed	Manual Review	Updated
palo_verde_residential_application.pdf Permits • 1 page • 2.5 KB Preview, full report, and remediated draft generated successfully.	Completed	98	3	1	2	Mar 19, 2026 16:14 UTC
palo_verde_electrical_permit.pdf Utilities • 1 page • 3.7 KB Tagged export profile applied before draft delivery to department reviewers.	Completed	94	5	4	1	Mar 19, 2026 15:42 UTC
palo_verde_variance_application.pdf Planning • 1 page • 3.3 KB Heading structure and logical reading order still require manual remediation.	Needs Review	87	6	2	4	Mar 19, 2026 15:09 UTC
palo_verde_special_inspection_statement.pdf Building • 1 page • 3.8 KB OCR, tag structure analysis, and remediation draft generation in progress.	Running	Processing	-	-	-	Mar 19, 2026 16:18 UTC

Compliance Dashboard

WCAG 2.1 AA operations center with severity analytics, remediation workflow, governance reporting, and evidence tracking.

Tenant: primiq

Overall WCAG Score

Pages Scanned

142

Pages Passing

128

Total Issues

Critical Issues

Last Scan

Latest

Mar 8, 2026 13:02 UTC

Status

At Risk

Trend

+2 score vs previous scan

Severity Breakdown

Critical4

Serious17

Moderate21

Minor12

WCAG Principles

Perceivable

Missing alt text
Low contrast
Missing captions
Missing transcripts

Operable

Keyboard traps
Missing focus indicators
No skip link
Hover-only interactions

Understandable

Form errors not described
Missing labels
Inconsistent navigation
Missing language declaration

Robust

Invalid ARIA attributes
Landmark misuse
Invalid HTML structure
Screen reader compatibility issues

Automated WCAG Rule Checks

Images missing alt text

Serious

Category

Perceivable

Affected pages

Status

Failing

Suggested fix

Add descriptive alt text or mark decorative images with empty alt.

Decorative images not marked correctly

Moderate

Category

Perceivable

Affected pages

Status

At Risk

Suggested fix

Use empty alt and aria-hidden for purely decorative media.

Empty links

Critical

Category

Operable

Affected pages

Status

Failing

Suggested fix

Remove empty anchor tags or provide meaningful labels.

Links without discernible text

Serious

Category

Operable

Affected pages

Status

Failing

Suggested fix

Provide visible text or aria-label for icon-only links.

Missing H1

Moderate

Category

Understandable

Affected pages

Status

At Risk

Suggested fix

Ensure each route contains one primary H1.

Incorrect heading order

Moderate

Category

Understandable

Affected pages

Status

At Risk

Suggested fix

Normalize heading levels to maintain semantic order.

Form inputs missing labels

Serious

Category

Understandable

Affected pages

Status

Failing

Suggested fix

Bind labels via for/id and descriptive field text.

Placeholder used instead of label

Moderate

Category

Understandable

Affected pages

Status

Needs Review

Suggested fix

Keep placeholder supplemental and add persistent labels.

Invalid ARIA usage

Serious

Category

Robust

Affected pages

Status

Failing

Suggested fix

Remove unsupported aria-* attributes and values.

Missing landmarks

Moderate

Category

Robust

Affected pages

Status

At Risk

Suggested fix

Add main/nav/header/footer landmarks for page structure.

Missing skip navigation

Serious

Category

Operable

Affected pages

Status

Failing

Suggested fix

Include skip-to-content link as first focusable element.

Focus visibility failures

Critical

Category

Operable

Affected pages

Status

Failing

Suggested fix

Restore focus indicators with accessible contrast levels.

Table header issues

Moderate

Category

Robust

Affected pages

Status

Needs Review

Suggested fix

Assign th headers and scope for data relationships.

Missing lang attribute

Minor

Category

Understandable

Affected pages

Status

At Risk

Suggested fix

Set page language at the document root.

Button name issues

Serious

Category

Operable

Affected pages

Status

Failing

Suggested fix

Provide accessible button names for icon/action controls.

Dialog accessibility issues

Critical

Category

Robust

Affected pages

Status

Failing

Suggested fix

Set role=dialog, accessible name, focus trap, and escape handling.

Rule	Category	Severity	Pages	Status	Suggested Fix
Images missing alt text	Perceivable	Serious	11	Failing	Add descriptive alt text or mark decorative images with empty alt.
Decorative images not marked correctly	Perceivable	Moderate	7	At Risk	Use empty alt and aria-hidden for purely decorative media.
Empty links	Operable	Critical	3	Failing	Remove empty anchor tags or provide meaningful labels.
Links without discernible text	Operable	Serious	6	Failing	Provide visible text or aria-label for icon-only links.
Missing H1	Understandable	Moderate	5	At Risk	Ensure each route contains one primary H1.
Incorrect heading order	Understandable	Moderate	8	At Risk	Normalize heading levels to maintain semantic order.
Form inputs missing labels	Understandable	Serious	9	Failing	Bind labels via for/id and descriptive field text.
Placeholder used instead of label	Understandable	Moderate	4	Needs Review	Keep placeholder supplemental and add persistent labels.
Invalid ARIA usage	Robust	Serious	6	Failing	Remove unsupported aria-* attributes and values.
Missing landmarks	Robust	Moderate	5	At Risk	Add main/nav/header/footer landmarks for page structure.
Missing skip navigation	Operable	Serious	4	Failing	Include skip-to-content link as first focusable element.
Focus visibility failures	Operable	Critical	2	Failing	Restore focus indicators with accessible contrast levels.
Table header issues	Robust	Moderate	3	Needs Review	Assign th headers and scope for data relationships.
Missing lang attribute	Understandable	Minor	2	At Risk	Set page language at the document root.
Button name issues	Operable	Serious	5	Failing	Provide accessible button names for icon/action controls.
Dialog accessibility issues	Robust	Critical	2	Failing	Set role=dialog, accessible name, focus trap, and escape handling.

Color & Contrast

Text Contrast Failures

Link Contrast Failures

Button Contrast Failures

Background Contrast Issues

Normal text threshold: 4.5:1 • Large text threshold: 3:1

Keyboard Accessibility

Keyboard Accessible Pages

122

Keyboard Failures

Focus Order Issues

Focus Visibility Issues

Keyboard trap detections: 2

Screen Reader & Structure

Landmark Usage

89%

Controls With Accessible Names

93%

ARIA Validation Failures

Screen Reader Compatibility

90%

Dialog role and naming issues: 2

Forms Accessibility

Labels Connected

92%

Required Fields Identified

95%

Accessible Validation Errors

88%

Grouped Controls Labeled

91%

Form completion barriers: 12

Media Accessibility

Video Captions

86%

Audio Transcripts

79%

Autoplay Issues

Media Control Issues

Document Accessibility

Tagged PDFs

82%

Document Titles Present

94%

Heading Structure

88%

Alt Text In Documents

80%

Accessible export status: Partial - remediation in progress

Page-Level Compliance

/accessibility

Non-Compliant

Score

Issues

Severity summary

Critical 2 • Serious 5 • Other 5

Last scanned

Mar 8, 2026 13:02 UTC

/services/permits

Non-Compliant

Score

Issues

Severity summary

Critical 1 • Serious 3 • Other 4

Last scanned

Mar 8, 2026 13:02 UTC

/payments

At Risk

Score

Issues

Severity summary

Critical 0 • Serious 3 • Other 4

Last scanned

Mar 8, 2026 13:02 UTC

/departments

Needs Review

Score

Issues

Severity summary

Critical 0 • Serious 2 • Other 4

Last scanned

Mar 8, 2026 13:02 UTC

/utilities

Non-Compliant

Score

Issues

Severity summary

Critical 1 • Serious 1 • Other 3

Last scanned

Mar 8, 2026 13:02 UTC

URL / Page	Score	Issues	Severity Summary	Status	Last Scanned
/accessibility	74	12	Critical 2 • Serious 5 • Other 5	Non-Compliant	Mar 8, 2026 13:02 UTC
/services/permits	82	8	Critical 1 • Serious 3 • Other 4	Non-Compliant	Mar 8, 2026 13:02 UTC
/payments	84	7	Critical 0 • Serious 3 • Other 4	At Risk	Mar 8, 2026 13:02 UTC
/departments	86	6	Critical 0 • Serious 2 • Other 4	Needs Review	Mar 8, 2026 13:02 UTC
/utilities	88	5	Critical 1 • Serious 1 • Other 3	Non-Compliant	Mar 8, 2026 13:02 UTC

Issue Tracker / Remediation Queue

WCAG-1842

2.4.7 Focus Visible

In Progress

Page URL

/utilities/payments

Severity

Critical

Owner

Frontend Platform

Identified

Mar 9, 2026

Suggested remediation

Restore visible focus ring for payment method controls.

WCAG-1838

1.1.1 Non-text Content

Open

Page URL

/services/permits

Severity

Serious

Owner

Content Ops

Identified

Mar 9, 2026

Suggested remediation

Provide meaningful alt text for permit checklist diagrams.

WCAG-1829

3.3.1 Error Identification

Needs Manual Review

Page URL

/forms/report-issue

Severity

Serious

Owner

Forms Team

Identified

Mar 8, 2026

Suggested remediation

Expose validation error summary with field-level references.

WCAG-1814

4.1.2 Name, Role, Value

Resolved

Page URL

/departments/public-works

Severity

Moderate

Owner

Design System

Identified

Mar 7, 2026

Suggested remediation

Correct aria-expanded state and button name semantics.

WCAG-1806

1.4.3 Contrast (Minimum)

Accepted Risk

Page URL

/services/permits

Severity

Moderate

Owner

Brand + UX

Identified

Mar 6, 2026

Suggested remediation

Legacy PDF render fallback accepted until Q2 template migration.

Issue ID	WCAG Criterion	Page URL	Severity	Owner	Status	Date	Suggested Remediation
WCAG-1842	2.4.7 Focus Visible	/utilities/payments	Critical	Frontend Platform	In Progress	Mar 9, 2026	Restore visible focus ring for payment method controls.
WCAG-1838	1.1.1 Non-text Content	/services/permits	Serious	Content Ops	Open	Mar 9, 2026	Provide meaningful alt text for permit checklist diagrams.
WCAG-1829	3.3.1 Error Identification	/forms/report-issue	Serious	Forms Team	Needs Manual Review	Mar 8, 2026	Expose validation error summary with field-level references.
WCAG-1814	4.1.2 Name, Role, Value	/departments/public-works	Moderate	Design System	Resolved	Mar 7, 2026	Correct aria-expanded state and button name semantics.
WCAG-1806	1.4.3 Contrast (Minimum)	/services/permits	Moderate	Brand + UX	Accepted Risk	Mar 6, 2026	Legacy PDF render fallback accepted until Q2 template migration.

Scan Score Over Time

Last successful: Mar 8, 2026 13:02 UTC

Open Issues Over Time

Last failed: Mar 2, 2026 03:20 UTC

Resolved Issues Over Time

Remediation throughput weekly

Compliance Evidence & Audit

scan completed
wcag-scan-executor: Weekly scan finished with 54 open violations.
Updated Mar 8, 2026 13:02 UTC
manual review saved
compliance.lead: Keyboard flow checklist updated for /payments and /services/permits.
Updated Mar 8, 2026 12:41 UTC
conformance export
compliance.ops: PDF conformance statement generated and attached to audit workspace.
Updated Mar 8, 2026 11:18 UTC
rescan requested
platform.engineer: Triggered targeted re-scan for /accessibility route.
Updated Mar 8, 2026 10:52 UTC

ADA / Title II Governance

WCAG 2.1 AA Readiness

WCAG 2.1 AA - At Risk

Department Coverage

87%

Remediation Progress

74%

Public Service Coverage

92%

Deadline status: On track for April readiness gate

Legal exposure: Moderate - concentrated in Utilities and Public Works

Department / Service Compliance

Utilities

High

Score

Issues

Last scan

Mar 8

Permits

Moderate

Score

Issues

Last scan

Mar 8

Police

Low

Score

Issues

Last scan

Mar 7

Parks

Moderate

Score

Issues

Last scan

Mar 7

Public Works

High

Score

Issues

Last scan

Mar 8

Department	Score	Issues	Risk	Last Scan
Utilities	83	18	High	Mar 8
Permits	86	13	Moderate	Mar 8
Police	92	6	Low	Mar 7
Parks	89	9	Moderate	Mar 7
Public Works	82	16	High	Mar 8

AI Remediation Suggestions

Payment form submit button has no accessible name
Set explicit aria-label from visible intent label and remove hidden duplicate icon text.
Button: aria-label='Submit utility payment' + icon aria-hidden=true
Recommendation Confidence: High
Permit checklist PDFs missing semantic heading structure
Regenerate PDFs using tagged export profile and mapped heading styles.
Export preset: tagged PDF + heading mapping + alt text retention
Recommendation Confidence: Medium
Keyboard trap in date picker modal
Add escape close, focus return target, and tab loop guards.
Dialog trap util + onClose restoreFocus('#date-input')
Recommendation Confidence: High

Automated Fix Tracking

AI Fixed

Manual Fixed

Remaining

Fix Rate Over Time

Combined AI + manual fix closure rate

Risk / Executive Impact

Legal Risk Level

Moderate

Critical Blockers

Top Departments At Risk

Utilities, Public Works, Permits

Posture

Compliance posture is improving but high-impact resident services still need closure.

Public service impact: Permit and utility workflows still contain critical operable and contrast defects.

Critical Alarms

criticalactive

Quality Regressions

highmonitoring

Daily Summary

mediumresolved

Compliance operations note

This dashboard is designed as an accessibility operations layer: continuous scans, severity-driven remediation, evidence retention, and governance reporting for WCAG 2.1 AA and ADA Title II readiness.

Demo note

This page is intentionally not connected to live APIs and is designed as a public walkthrough surface that mirrors the Signals workspace structure.