Resident Experience
Resident Service Copilot
Source-grounded multilingual support that routes residents to the right forms, services, and departments with fewer dead ends.
Government Assistant Platform
Public Knowledge Assistant for Modern Government
CivIQ delivers source-grounded AI assistance with workflow controls for government service teams. Oversight visibility, secure operations, and fast deployment keep service delivery reliable.
CivIQ Solutions
Solutions designed for municipal operations where compliance risk, resident service quality, and system modernization must advance together.
Compliance Modernization
Digital Accessibility & Compliance
WCAG 2.1 AA remediation, ADA risk mitigation, DOJ readiness, and CMS modernization delivered as a structured municipal modernization program.
View compliance servicesOperations Control
Operational Response Orchestration
Coordinate escalations, oversight, and performance analytics from one governed layer across resident support workflows.
Chatbot Features
Hover over a capability to see the assistant behavior in real time.
CivIQ Guide
Resident Assistance
What time does City Hall open on Fridays?
City Hall is open Friday from 8:30 AM to 5:00 PM. If you need a service after hours, you can still file requests online and we will follow up the next business day.
Sources
- City Hall Hours - city.gov/visit-city-hall
- Online Services - city.gov/services
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Secure
Admin Console
Administration & oversight for your resident experience stack.
Run the city with signal, not guesswork.
Console Feature Modules
Click any module to switch the console preview.
Latency Monitor
Console snapshot
Live panel
Interactive chart with invocation/error overlays.
Channel Health
Console snapshot
Live panel
Live component status pills for critical backend services.
Feedback Queue
Console snapshot
Live panel
Priority queue showing sentiment, topic, and aging buckets.
Chat Router Latency Trend
Click the line to inspect a datapoint.
8 points • period 3600s • min 507.2 ms • max 624.3 ms
Tip: click anywhere on the line to see the nearest value.
Latency
Channel Health
Chat Router
560.5 ms avg • 8 errors
Downstream Lambdas
14 monitored • 0 failed update checks
OpenSearch
1 node • 0 unassigned shards
Feedback Queue
FB-1042
Billing dispute follow-up
FB-1036
Permit citation mismatch
FB-1031
Spanish response quality
Topic Distribution
Top resident question categories