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Hi, I can help with city services. What do you need today?
How do I report a pothole on Oak Street?
Start a Report Issue request and include:
• Nearest address + cross street
• Lane direction or travel side
• Photo if it is safe to take
Urgent roadway hazards are prioritized first. You'll receive a confirmation number and status updates.
24/7/365 resident support coverage for common service requests
Source-grounded answers with citations and direct page links
Smart routing to forms, permits, and service documents
Multilingual assistance for diverse resident populations
Guardrail enforcement for sensitive and high-risk topics
Human handoff with context continuity for complex cases
Context package with ticket metadata during escalations
Resident feedback loop to capture quality signals
Knowledge freshness checks tied to crawl and ingest updates
Executive reporting for service outcomes and operational impact
Product 02CIVIQ GUIDE
WCAG 2.1 AA Accessibility Operations Platform
Not a one-time scanner. CivIQ Comply is an accessibility operations layer for continuous monitoring, remediation execution, evidence, and ADA Title II readiness.
Problem
Monitor digital accessibility continuously, prioritize remediation, and validate pass/fail outcomes across every public service route from one compliance platform.
Solution
Compliance observability for WCAG posture, remediation workflow, and governance reporting
Continuous WCAG 2.1 AA monitoring
Page-level issue tracking with severity and ownership
Severity analytics for critical, serious, moderate, and minor issue trends
Remediation workflow orchestration and SLA tracking
Department-level compliance visibility for service teams
Governance reporting and audit evidence tracking with AI-assisted remediation guidance
Continuous monitoring, remediation workflow, and governance readiness.
At Risk
Overall Score
91
Pages Scanned
142
Pages Passing
128
Total Issues
54
Severity Breakdown
Critical4
Serious17
Moderate21
Minor12
Score Trend
+2 score vs previous scan • Last scan Mar 10, 2026 15:00 UTC
Critical Issues
4 open
Highest risk pages in permit + utility paths
Remediation Queue
17 in progress
Assigned owners and SLA state from admin console
ADA Readiness
91 score
Trend +2 vs previous scan export
Last Scan
Mar 10, 2026
15:00 UTC · Status: At Risk
Product 03CIVIQ GUIDE
CivIQ Guide Platform
Government Websites & Resident Apps
Modern government websites and mobile apps built for accessibility, service delivery, and long-term operational reliability.
Problem
CivIQ Sites is designed for government delivery teams that need clear compliance accountability, resilient publishing operations, and measurable platform reliability.
Shared workflow tooling for operations, documents, and prompt governance across digital service teams.
Core Products
signals
command
ticket board
Proof
Signals Monitoring
Command
Ticket Board
From Question to Action: The CivIQ Flow
A structured AI pipeline that transforms public questions into reliable, actionable answers.
Legend
Sites / Managed Websites
AI Assistant
Compliance / Remediation
Each product follows the same four-stage sequence so teams can see where a question enters, gets processed, is delivered, and gets reviewed.
1
Ingest
Collect and unify the source context needed to handle the question.
Government Websites 1 of 4
Government WebsitesStep 1 of 4
1
InventoryFoundation
Inventory Service Journeys
Map pages, forms, and resident workflows to identify priority modernization targets.
Catalog high-demand pages and service forms.
Find broken journeys and outdated service content.
Align modernization scope with departmental priorities.
Key outcome: A prioritized backlog for modernizing resident-facing websites.
CivIQ carries every resident question through ingestion, processing, response delivery, and audit across managed websites, AI assistant workflows, and accessibility compliance operations.
Administration & Oversight
Run the city with signal, not guesswork.
Latency Trend
560.5 ms avg across 8 datapoints.
→ Range 507.2-624.3 ms
Topic Distribution
other leads resident demand.
→ 42.9% of total questions
Channel + Queue Status
3/3 core services currently healthy.
→ 3 open feedback items • oldest 57m
Chat Router Latency Trend
Click the line to inspect a datapoint.
8 points • period 3600s • series Chat Router • min 507.2 ms • max 624.3 ms
Chat Router
Tip: click a numbered point on the line.
Latency
Channel Health
Chat Router
560.5 ms avg • 8 errors
UP
Downstream Lambdas
14 monitored • 0 failed update checks
UP
OpenSearch
1 node • 0 unassigned shards
UP
Feedback Queue
FB-1042
Billing dispute follow-up
14m
FB-1036
Permit citation mismatch
32m
FB-1031
Spanish response quality
57m
Topic Distribution
Percent of 1264 questions
Use Cases
Common workflows governments can launch quickly with CivIQ Guide.
Operational Outcomes
Benchmark signals from government service modernization programs.
38%
Faster first-response time
Residents get directed to the right service path sooner.
34%
Lower coordination overhead
Departments spend less time on manual triage and follow-up.
27%
Faster issue resolution
Requests close faster with policy-grounded routing and escalations.
Benchmark guidance is based on published contact-center AI and 311 modernization outcomes; results vary by implementation and service mix.
Designed for Modern Government Teams
311 Operations
Unify resident inquiry handling, case routing, and service completion tracking.
Public Works
Prioritize field requests, route ownership, and surface SLA risk before delays compound.
Permitting
Guide residents through requirements and reduce permit processing ambiguity.
City Administration
Monitor delivery performance and compliance posture from one command surface.
Case Study Snapshot
A mid-size city deployed CivIQ Guide across 311 and permitting operations to unify resident request routing and policy-grounded responses. Within one quarter, service teams reduced manual triage load, improved first-response coverage, and gained clearer visibility into accessibility and policy compliance gaps.
Municipal Integration Surface
CivIQ Guide integrates with the systems your teams already use.
Civic Platforms
Salesforce
CRM case records, resident profile context, and service history.
ServiceNow
Ticket workflows, approvals, and operational task state.
ArcGIS
Location intelligence and map-based service context.
Responses cite policy and procedural sources instead of generic model output.
Operational Routing
Assistant intent connects directly to department workflows and service queues.
Continuous Analytics
Service trend signals feed improvement loops for staffing, policy, and resident outcomes.
Continuous Service Improvement Analytics
CivIQ Guide surfaces recurring request categories, unresolved service bottlenecks, and policy confusion patterns so teams can prioritize remediation and improve resident outcomes each cycle.
Call to Action
Ready to modernize government service delivery with one coordinated platform?
Launch AI resident support, managed websites, and continuous WCAG compliance operations with CivIQ Guide.
